Payment Methods
Bank transfer (for legal entities) without VAT.
Payment is made by invoice to the details of CALHEON LLC.
Account
UA183077700000026003611165829
In JSC "A-Bank"
МФО 307770
Warranty obligations
The manufacturer's warranty for products is 12 months
Terms of return
Exchange and return of goods purchased on the website is possible within 14 days from the date of receipt of the goods by the buyer.
Return policy for goods of good quality
To return or exchange goods, the following conditions must be met:
According to the Law on Consumer Protection, the company may refuse to exchange/return goods of good quality to a consumer if they fall into the categories specified in the current List of Non-Food Goods of Good Quality and are not subject to return and exchange.
01
The product was not in use and has no traces of consumer use: scratches, chips, scuffs, stains, etc;
02
The product is fully stocked and the original packaging is intact;
03
All labels and factory markings are preserved;
04
The product retains its presentation and consumer properties
Returns of goods of good quality are made at the seller's expense.
If it is necessary to return goods of good quality, the buyer should call +380685800111 and inform about the intention to return the paid goods.
01
Send us the goods by carrier, paying for its services;
02
Provide the declaration number of the sent parcel and the bank card number for a refund
03
After receiving and checking the contents of the parcel for compliance with the terms of the return, we will refund your money to your bank card or send you another product within three business days.
It should also be preserved:
01
Completeness of the goods;
02
Integrity and all components of the package;
03
Documents: receipt and warranty card
Return address:
Nova Poshta. Post office №179 (up to 30 kg) m. 58 Yaroslavska Street, Kyiv, Kyiv region, 04071
Refund period for the return of goods:
The refund period for returns via Nova Poshta is 1-3 days from the date of receipt of the goods at the warehouse.
Provided that the buyer has fulfilled all the conditions for returning the goods and attached all the documents
According to the Law "On Consumer Protection", if the buyer wants to return or exchange the goods ordered and the goods correspond to the declared quality and configuration, the return fee is free.
01
Send us the goods by carrier;
02
Provide the declaration number of the sent parcel and the bank card number for a refund;
03
After receiving the goods within three business days, we will refund your money to your bank card or send you another product.
